Shipping & Delivery


IMPORTANT COVID19 UPDATE REGARDING DELAYS

The global demand for online products is officially higher than any time since the COVID crisis began over a month ago. While we are thrilled that so many new people are finding us and will experience our cool stuff, we certainly wish it was under happier circumstances, and we wish we were able to fill orders faster. 

So that you are aware, the online stores worldwide are in the same boat. Some of our good friends and competitors in the industry have stopped taking orders altogether, and most others are experiencing shipping delays, some up to 6 weeks. We suspect that this is in part what is driving our order volume even higher now.

We are processing and dispatching 90% of orders from our overseas warehouse within 2-3 days. However, the recent flight cancelations have bumped the time each order arrives to USPS facilities. We are aware that many orders have reached our customers past the estimated delivery dates. Many of those very late orders are held up by the same reasons while in transit to US. At this time the current delivery average for most US orders went up from 12 to 16 business days. 

If your order has already been processed and dispatched but your tracking information says "Shipping Label Created" or "Pre-Shipment" this means that your order was sent from a warehouse outside of your country and is In-Transit to the origin facility where your order is expected by your local postal service. Unfortunately your tracking information may not show any updates until your local provider receives the package. Please note that even though the tracking information has not been updated this does NOT mean that your package hasn't been shipped or isn't moving. Your package will most likely still be delivered within the estimated period. 

We are committed to take orders as they come, and are doing every single thing in our power to process your orders as quickly as we are able, despite the challenges we face in keeping our team healthy. If you are okay waiting, we invite you to place an order and we are grateful for your business and trust. We ask only for your patience and understanding at this difficult time, as our customer service team is overwhelmed. We promise, we are on the case! 

Nonetheless we are still receiving many blessings and cheers from our happy customers that have already received their orders. We are more than happy to hear your stories and strongly appreciate your support. To future customers, we assure you that our cool stuff is worth the wait. 

The Gikpond Team

 

We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse will be shipped by USPS, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 185 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

8-15 Business days

Canada, Europe

8-21 Business days

Australia, New Zealand

10-22 Business days

Central & South America

10-22 Business days

*This doesn’t include our 3-5 day processing time. Other factors such as extreme weather, holiday season, strikes, high demand and product availability could affect shipping times.

FAQ

Do you provide tracking information?

Yes, you will receive an email that contains your tracking information once our team creates the shipping label to prepare the packaging in which your items are going to be sent.

My tracking is been in “Pre-Shipment” longer than usual and has not updated any information.

When you place an order our processing team then creates the shipping label to prepare the packaging in which your items are going to be sent. When this happens our customers receive a shipping confirmation email. Please note that even if the shipping label was created this does not necessarily mean that your order has finished processing. Our team might still be preparing your order for dispatch. The estimated processing period usually takes 3-5 business days.

My order was dispatched but it still says “Pre-Shipment” and has not updated any information.

If your order has already been processed and dispatched but your tracking information says "Pre-Shipment" this means that your order was sent from a warehouse outside of your country and is In-Transit to the origin facility where your order is expected by your local postal service. Unfortunately your tracking information will not show any updates until your local provider receives the package. Please note that even though the tracking information has not been updated this does NOT mean that your package is not moving. Your package will most likely still be delivered within the guarateed estimated period. 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. Please note that even though the tracking information has not been updated by the carrier, this does NOT mean that your package is not moving. Your package will most likely still be delivered within the guarateed estimated period. 

Please don't worry, your order is safe and we will do everything so that you receive it as quickly as possible. If we find anything unusual, we will send you an order reshipment. However if you don't receive your order within the guaranteed delivery period of 45 business days please contact us for a full refund.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.